Privacy Policy

MyDeckhand Ltd is the data controller responsible for personal information processed through the MyDeckhand website and application.

• Company number: 17390693
• Registered office: 20 Park Terrace, Tondu, CF32 9HE, United Kingdom
• Email: admin@mydeckhand.co.uk

If you have any questions about this Privacy Policy or how we use your information, please contact us at the address or email above.

Depending on how you use MyDeckhand, we may collect:

• Your name
• Email address
• Account and login information
• Subscription and payment information
• Boat name and boat details
• Boat maintenance and service records
• Repair and inspection information
• Documents and files you choose to upload
• Questions or information submitted to our AI features
• Communications with our support team
• Device and browser information
• IP address and technical information
• Information about how you use the website or application

We only collect information that is reasonably necessary to provide and improve the MyDeckhand service.

MyDeckhand allows you to store information relating to your boat, including maintenance records, service history, repairs, documents and other files.

You are responsible for ensuring that the information you upload is accurate and that you have the legal right to upload and store it.

You should not upload confidential or personal information belonging to another person unless you have permission to do so.

We may use your information to:

• Create and manage your MyDeckhand account
• Provide and operate the MyDeckhand service
• Store and display your boat information
• Store maintenance and service records
• Provide AI-assisted features
• Provide customer support
• Process subscriptions and payments
• Send account, security and service-related messages
• Send reminders and notifications
• Improve and develop MyDeckhand
• Monitor and maintain the security of the service
• Prevent fraud, abuse or misuse
• Comply with legal and regulatory obligations

MyDeckhand may provide AI-powered features that allow users to ask questions, analyse information or receive assistance relating to their boat and its maintenance.

Information submitted to these features may be processed by third-party AI technology providers in order to provide the requested service.

The AI providers we use may change as MyDeckhand develops. Where appropriate, this Privacy Policy will be updated to reflect significant changes in how personal information is processed.

AI-generated information is provided for general assistance and should not be treated as a substitute for professional marine, engineering, safety or other specialist advice.

Under UK data protection law, we process personal information using one or more of the following lawful bases:

• Contract: where processing is necessary to provide the MyDeckhand service you have requested.
• Legitimate interests: where processing is necessary to operate, maintain, secure and improve our service.
• Consent: where we have asked for and obtained your consent.
• Legal obligation: where we are required to process information to comply with the law.

We may share information with trusted third-party service providers that help us operate MyDeckhand.

These may include providers of:

• Website and application hosting
• Database services
• Payment processing
• Email delivery
• Customer support
• Analytics
• Cloud storage
• AI services
• Security and infrastructure services

We do not sell your personal information.

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect MyDeckhand, our users or our legal rights.

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include using approved contractual safeguards or relying on an applicable adequacy decision.

We retain your personal information for as long as reasonably necessary to provide the MyDeckhand service and for legitimate business, legal, accounting, security and dispute-resolution purposes.

If you close your account, we may delete or anonymise your personal information, subject to information that we are legally required or legitimately entitled to retain.

You may contact us to request deletion of your personal information.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of your information to another provider
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact: admin@mydeckhand.co.uk.

We may need to verify your identity before responding to a request.

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet-based service can be guaranteed to be completely secure.

You are responsible for keeping your MyDeckhand login credentials confidential and for taking reasonable steps to secure the device you use to access the service.

The MyDeckhand website and application may use cookies and similar technologies for purposes including:

• Authentication
• Security
• Website functionality
• Performance
• Analytics
• Improving the user experience

Where consent is legally required for non-essential cookies or similar technologies, we will request consent before using them.

If you choose to sign up to receive MyDeckhand updates, we may use your email address to send information such as:

• New features
• Product updates
• MyDeckhand news
• Offers and promotions
• Deals
• Service announcements

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting admin@mydeckhand.co.uk.

Service-related emails, such as security notices, account notifications and important changes to the service, may still be sent where necessary.

MyDeckhand is intended for users aged 18 and over.

We do not knowingly allow individuals under 18 to create accounts or knowingly collect personal information from children under 18 for account registration.

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our technology
• The information we collect
• How we process information
• Legal or regulatory requirements

The latest version will be made available through the MyDeckhand website and application.

The effective date shown at the top of this policy indicates when the current version came into effect.

If you have concerns about how MyDeckhand handles your personal information, please contact us first: admin@mydeckhand.co.uk.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

If you have any questions about this Privacy Policy or your personal information, please contact:

• MyDeckhand Ltd
• 20 Park Terrace
• Tondu
• CF32 9HE
• United Kingdom
• Email: admin@mydeckhand.co.uk

Last updated: 11 August 2026